We might even rebel a little and let our boss know how busy we are and we might even believe him when he says that he 'Understands' and continues with 'don't rush it - Friday will do!'
If your workplace is anything like mine, then you are probably having to ‘do more with less’. Our bosses are output driven, they have to be, and they will attempt to maximise the output whilst minimising the costs. Employees' salaries are normally the largest cost for any business which is why, when times are hard, jobs are the first thing to go. Recently, when UK airline Monarch transitioned from being a traditional charter carrier to a low-cost airline, they cut 30% of their staff and reduced the pay of those who remained.
Leaning processes are a key management tool, more so in hard times it might seem, and are deemed essential for a company to remain competitive. All well and good, you might think, but how do we know when it’s gone too far?
In UK military aviation we operate under the Military Aviation Authority (MAA) and, having faced a series of recent financial cuts, find ourselves having to think up innovative processes to do 'more with less' whilst under this increased regulatory framework.
But before we talk about the regulatory effect on an air combat sortie, let's talk about the banks.
Banks are a classic example of the effect of inadequate regulation and this has not only been detrimental to their reputations but to the wallets of their shareholders too. Last year, Lloyds was fined £218m by the Financial Conduct Authority (FCA) and US regulators for its part in the rigging of international banking lending rates and today they have been fined a record £117m by the City watchdog for mis-handling payment protection insurance (PPI) complaints.
Lloyds Banking Group state their values as:
'Putting customers first', 'Keeping it simple' and 'Making a difference together'.
So when they first mis-sold PPI to their customers through complicated processes that elevated their share price I guess that we can all agree that they did make a difference!
The military is not like the banking sector and, when we use words like respect, integrity, service and ethos, we actually mean them.